Shipping & Returns
Shipping Options and Rates
You will receive a confirmation email when your order is confirmed. Please allow 1 - 2 business days after placing your order for processing. You will receive a separate email with tracking number when your order is ready to ship.
All domestic packages are shipped via UPS and we offer four different shipping options for delivery within the United States.
Free shipping on orders over $150
Ground (3-5 business days) - $10
3 Day Select (3 business days) - $15
2nd Day Air (2 business days) - $25
Next Day Air (1 business day) - $35
Please contact us at email@example.com before purchasing
Easy Returns & Exchanges
-Merchandise must be returned within 15 days of receiving date.
-Merchandise must not be worn, altered or washed.
-Merchandise must have all tags attached.
-Final Sale items may not be returned.
How to Return
If you are not happy with what you receive, we will gladly help you to return the merchandise.
You will need to request an R.A. (a ‘Return Authorization’) from us within 15 days of receiving the order. Please email firstname.lastname@example.org. In the email, please include your first and last name, order number and the item you wish to return. We need 2 - 5 days to process, and send you an R.A. number. When you receive the R.A.#, please mark the R.A.# on the box. Please note that we will not accept your return without an R.A.#. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
We recommend customers send back the goods via registered or express post so that you can track your shipping. Xctang.com cannot take responsibility for your return shipping, so please ensure you can track it to make sure we receive it.